Airport management is a branch of study that teaches management of airport and airlines. This provides a broad overview of the airline industry and creates awareness of the underlying marketing, financial, operational, and other factors influencing airline management. This study provides information on airline commercial and operational priorities, along with teaching the key characteristics of aircraft selection and the impact of airport decision making.
Our courses providing best practices and skills to help you overcome the increasing competition in the airport market.
We are having three courses in Airport management.
Ground Handling is a one-stop shop for your total airport service needs. We offer a simple, cost effective solution to enhance your operation and ensure adequate coverage of all duties when you need it most! Ground Handling prides itself on understanding the complexities of regional airport operations and is dedicated to performing duties beyond that of traditional ground handling services.
Skills to ensure a memorable customer experience at every customer touch point.
This intensive crash course in passenger services is designed to make you both customer-focused and knowledgeable in the many roles you may fill as a front-line employee. Course topics include customer service best practices, conflict management and the development of other soft skills combined with a review of international passenger and baggage handling standards.
Customer service skills and principles
Difficult customers and situations
Industry rules and guidelines
(C)Tour & Travel Management -06 months
Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.
Advise customers on passport and visa requirements, as well as on travel insurance options
Promote services and facilities available to airline passengers during their travel
Interpret standard industry codes to plan and reserve travel itineraries
Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
Provide good customer service and retain customer loyalty
Understand the various services and facilities available to airline passengers during their travel.
Age Limit : 17 to 27 Years
Eligibility : 12th pass or 3 years Diploma (in any stream)